PRIVAcy POLICY
This Privacy Policy explains how StaySAVG ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website, place an order, or interact with us in any way.
By using our website or purchasing from us, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, shipping address, billing address, phone number, and payment details.
Order Information: Details of your purchases, including products bought, date of purchase, and delivery status.
Technical Information: IP address, browser type, device info, and how you use our site (through cookies and analytics tools).
Marketing Preferences: If you sign up for our newsletter or agree to receive updates from us.
2. How We Use Your Information
We use your data to:
Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and shopping experience
Communicate with you about offers, updates, or content you’ve signed up for
Comply with legal and financial obligations
We do not sell or rent your personal data to any third parties.
3. Sharing Your Information
We may share your information with trusted third parties to help us operate the site and deliver your orders, including:
Shopify – our e-commerce platform
Payment providers (e.g. Stripe, PayPal) – to process transactions
Delivery services – to ship your orders
Analytics and marketing tools – to understand site traffic and user behaviour
All third parties are required to keep your information secure and only use it for the purpose of fulfilling their duties to us.
4. Cookies
We use cookies to improve your browsing experience, understand how the site is used, and personalise content. You can choose to disable cookies in your browser settings, but this may affect how the site functions.
5. Your Rights
You have the right to:
Access any personal information we hold about you
Correct or update your information
Request deletion of your data
Withdraw consent to marketing communications at any time
To make a request, email us at info@staysavg.com.
6. Data Retention
We keep your information for as long as necessary to fulfil your orders, comply with legal obligations, and resolve any disputes. After that, your data is securely deleted.
7. Security
We take data protection seriously. Your personal information is stored securely and only accessible to authorised team members and trusted partners who need it to carry out their role.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We recommend reviewing it periodically.
9. Contact Us
If you have questions or concerns about your personal data or this Privacy Policy, you can contact us at:
Email: info@staysavg.com
Business Name: StaySAVG
Website: www.staysavg.com
Welcome to StaySAVG. These Terms and Conditions apply to your use of our website and any purchases made through it. By accessing or using www.staysavg.com, you agree to be bound by the following terms. Please read them carefully before placing an order.
1. About Us
StaySAVG is a UK-based streetwear brand. Our primary product is high-quality caps, designed and produced in the South of France. This website is operated by StaySAVG Ltd (or your registered company name, if applicable).
2. Orders & Payments
By placing an order, you confirm that all information provided is accurate and complete.
All orders are subject to acceptance and availability.
Payment must be made in full at checkout. We accept major credit/debit cards and PayPal.
Once your order is placed, you’ll receive a confirmation email. We reserve the right to cancel any order if we believe there is a risk of fraud or abuse.
3. Shipping & Delivery
Orders placed before 4PM (UK time) are dispatched the same day. Orders placed after 4PM or on weekends/bank holidays are dispatched the next working day.
UK delivery typically takes 24–48 hours from dispatch.
All items are shipped using tracked delivery. You will receive tracking details via email.
4. Returns & Exchanges
You may return or exchange any unworn items within 14 days of the delivery date.
Items must be in original condition with tags and packaging intact.
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
To request a return or exchange, please email us at returns@staysavg.com with your order number.
5. Product Information
We make every effort to display accurate images and descriptions. However, slight variations in colour or fit may occur due to lighting or screen settings.
All sizing is one-size-fits-most and adjustable. Caps are unisex and designed to fit most adult head sizes.
6. Pricing
All prices are listed in GBP (£) and include VAT (where applicable).
We reserve the right to change prices at any time without prior notice. However, once you’ve placed an order, the price is fixed.
7. Intellectual Property
All content on this website — including logos, images, graphics, text, and designs — is owned by StaySAVG or its partners. You may not use or reproduce any content without written permission.
8. Promotions & Discount Codes
Promotional codes (e.g. 1DROP) are valid for a limited time and cannot be combined with other offers.
We reserve the right to cancel or amend any promotion at any time without notice.
9. Liability
We are not responsible for any indirect or consequential loss arising from the use of our website or products.
Our liability for any order is limited to the amount paid for that order.
10. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
11. Contact
If you have any questions about these terms, please contact us at:
Email: info@staysavg.com
Business Name: StaySAVG
Website: www.staysavg.com